Answers - General
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Why should I shop CellularSales.com and not buy directly from the Verizon Wireless website?
Why should I shop CellularSales.com and not buy directly from the Verizon Wireless website?
SOLUTION:
CellularSales.com provides the same Verizon Wireless reliability and service, but our outside sales agents are personally motivated to give you the best service possible, and we hope you refer your friends and associates back to Cellular Sales. That means we'll deliver your phone for free and help you learn its features. You won't get that kind of personalized service anywhere else.
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How do I replace my lost or stolen phone if I have phone protection?
How do I replace my lost or stolen phone if I have phone protection?
SOLUTION:
Just follow these three easy steps.
1 - Call Customer Service immediately to suspend service.
2 - Report the incident to the police department to process a claim.
3 - Contact your insurance carrier
(Asurion: 1-888-881-2622 or www.phoneclaim.com; lock/line 1-877-646-7874 or www.lockline.com) -
How do I enroll in protection against lost or stolen equipment?
How do I enroll in protection against lost or stolen equipment?
SOLUTION:
You may enroll in a program within 15 days from initial activation or phone upgrade. A low monthly fee will be assessed based on the coverage carrier available.
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How do I replace my lost/stolen phone if I do not have phone protection?
How do I replace my lost/stolen phone if I do not have phone protection?
SOLUTION:
If it has been more than 15 days from initial activation, contact customer service or visit a retail store location to replace your phone.
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Does Verizon Wireless offer Wireless Phone Protection against lost, stolen or damaged equipment?
Does Verizon Wireless offer Wireless Phone Protection against lost, stolen or damaged equipment?
SOLUTION:
Yes, this coverage is provided by third-party licensed insurance companies (Asurion or lockline). If your phone is lost, stolen or accidentally damaged, report your claim within 60 days and the phone will be replaced. As a convenience to you, the monthly fee for this service is charged directly to your Verizon Wireless bill.
* $4.99 per month per phone.
* $50 Non-refundable deductible per approved claim (to be made payable to Asurion or lockline at the time of the claim).
* There is a 2-Claim limit in any 12-month period (beginning with the date of the first loss).
* $1500 claim limit (inclusive of a $200 accessory limit). -
Does Verizon Wireless offer Total Equipment Coverage against lost/stolen equipment?
Does Verizon Wireless offer Total Equipment Coverage against lost/stolen equipment?
SOLUTION:
Yes, complete protection for your wireless equipment at a low price. It combines the benefits of Wireless Phone Protection (offered by third-party insurance providers) with the discounted Verizon Wireless Extended Warranty program. If your phone or accessories are inoperable for any reason - lost, stolen, damaged or malfunctioning -you can be covered. Wireless Phone Protection and the Extended Warranty are both available individually or as part of the Total Equipment Coverage package.
* $5.99 per month per phone
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How do I join Verizon Wireless?
How do I join Verizon Wireless?
SOLUTION:
Simply contact us to find out more.
When porting your number, you will be asked to provide the following information:**
1. Confirmation that you are the authorized contact on the account with your old service provider.
2. The name of your old service provider.
3. The account number of your old service as it appears on your bill.
4. Note: If you are porting in person, please bring your most recent bill with you.
5. Your name and address as they appear on your bill.
6. The current, active phone number that you wish to keep when you port.
7. A telephone phone where you can be reached during the porting process.
8. Your Social Security number or, if a business, a tax identification number or other information that will be used to accurately identify you to your old service provider.
9. If you are porting a number associated with a wireless prepay account, you may be asked to provide additional information.**Providing incorrect information will delay the porting process because a customer service representative will need to contact you for the correct details.
Note: Porting is a new service and wireless porting requirements are subject to ongoing governmental review. As a result, information may change.
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Can I have my order shipped to my address?
Can I have my order shipped to my address?
SOLUTION:
No. Cellular Sales wants you to have all the information you need to ensure you find the right phone and plan for you and your family. That's where CellularSales.com comes in. However, we also want you to have the opportunity to ask questions and get the personal service you just can't get from a website alone. That's why we will provide an experienced sales representative to handle every aspect of your account, including free hand-delivery. Maybe it's old-fashioned, but we still believe in the personal touch.
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Phones
Phones
SOLUTION:
4G Phones are hitting the market faster than ever before.
If we can't find an answer to your question, it will be forwarded to one of our wireless cell phone store experts to answer. Their answer will be posted online and also sent to you via email.
